This policy covers paid StrataIQ products billed by Crofts Hill Holdings LLC through Stripe. Free products (StrataIQ Lens, Capture Core Free) have no charge and no refund.
In short: you can cancel any paid subscription anytime and keep access through the end of the paid period. Cash refunds apply only to standalone module purchases (today: Tag Guardian standalone), on the terms below — not to Capture Core platform subscriptions or Capture Core expansion add-ons.
1. How billing works
Paid plans renew automatically at the start of each billing period (monthly or annual) until canceled. Taxes may apply based on your location. Invoices and receipts are issued by Stripe. Your statement descriptor reflects our Stripe public business details.
2. Cancel anytime (all paid subscriptions)
You may cancel any paid subscription at any time from the StrataIQ billing portal (when enabled) or by emailing billing@stratumcxi.com from the account owner address.
- Cancellation stops the next renewal
- You retain full access through the end of the current paid period
- We do not prorate unused days into a cash refund for platform subscriptions (section 3)
This matches common B2B analytics SaaS practice: easy exit, prepaid period honored, no mid-cycle clawback.
3. Platform subscriptions — no cash refund
The following are non-refundable once a billing period has started (cancel anytime still applies):
- Capture Core Growth, Scale, and similar platform tiers
- Capture Core expansion add-ons (e.g. Performance Pulse, Design Watch, Journey IQ when sold as add-ons)
- Tag Guardian when purchased as a Capture Core add-on
- Usage overages and metered charges once incurred
Exceptions (any product): duplicate/erroneous charges, or a sustained platform outage that materially prevented use of a paid feature you purchased — contact us within 14 days of the charge. We may issue a credit or refund after review.
4. Standalone modules — refund eligible
Standalone modules are SKUs sold to land without requiring Capture Core (per our packaging doctrine). Today that is Tag Guardian standalone. Additional standalone SKUs, if published later, follow this section unless their order form says otherwise.
14-day money-back (first paid period):If you are a new purchaser of a standalone module and cancel within 14 days of the initial charge, request a full refund of that first period's fee by emailing billing@stratumcxi.com from the account owner address. We will refund via Stripe to the original payment method. Access ends when the refund is processed.
After day 14, or on any renewal period: cancel anytime under section 2; no cash refund for remaining days (same prepaid-period rule as platform subscriptions).
Why the difference: standalone modules are often evaluated against an existing stack with limited setup time; a short first-period guarantee is common for specialized B2B tools. Platform subscriptions already include free tiers / trials for evaluation, so industry norm is cancel-anytime without mid-cycle refund.
5. Plan changes
Upgrades may be prorated for the remainder of the period where Stripe Billing supports it. Downgrades take effect at the next renewal unless stated otherwise in-product.
6. Enterprise / custom contracts
Signed order forms or MSAs control when they conflict with this page (including different refund, termination, or notice terms).
7. Chargebacks
Contact us before filing a card dispute so we can resolve billing issues quickly. Unresolved chargebacks may result in account suspension while we investigate.
8. Contact
Crofts Hill Holdings LLC · Florida, United States
billing@stratumcxi.com