This policy covers paid StrataIQ products. Self-serve subscriptions are sold by Stripe as merchant of record (Managed Payments). Enterprise and other negotiated contracts may be billed directly by Crofts Hill Holdings LLC. Free products (StrataIQ Lens) and time-boxed pilots have no charge and no refund.
In short: you can cancel any paid subscription anytime and keep access through the end of the paid period. Cash refunds apply only to modules sold without Capture Core (today: Tag Guardian on its own), on the terms below — not to Capture Core platform subscriptions or Capture Core expansion modules.
1. How billing works
Paid plans renew automatically at the start of each billing period (monthly or annual) until canceled. For self-serve purchases, taxes may be calculated and collected by Stripe at checkout. Invoices and receipts for those purchases are issued by Stripe as merchant of record. Your statement descriptor reflects Stripe's Managed Payments public details (or our Stripe public business details if a charge is not under Managed Payments).
2. Cancel anytime (all paid subscriptions)
You may cancel any paid subscription at any time from the StrataIQ billing portal (when enabled) or by emailing billing@stratumcxi.com from the account owner address.
- Cancellation stops the next renewal
- You retain full access through the end of the current paid period
- We do not prorate unused days into a cash refund for platform subscriptions (section 3)
This matches common B2B analytics SaaS practice: easy exit, prepaid period honored, no mid-cycle clawback.
3. Platform subscriptions — no cash refund
The following are non-refundable once a billing period has started (cancel anytime still applies):
- Capture Core Growth, Scale, and similar platform tiers
- Capture Core expansion modules (e.g. Performance Pulse, Design Watch, Journey IQ when sold with Capture Core)
- Tag Guardian when purchased together with Capture Core
- Usage overages and metered charges once incurred
Exceptions (any product): duplicate/erroneous charges, or a sustained platform outage that materially prevented use of a paid feature you purchased — contact us within 14 days of the charge. We may issue a credit or refund after review.
4. Modules sold without Capture Core — refund eligible
Some products can be purchased without Capture Core. Today that is Tag Guardian on its own. Additional products sold this way later follow this section unless their order form says otherwise.
14-day money-back (first paid period):If you are a new purchaser of Tag Guardian on its own (or a later product covered by this section) and cancel within 14 days of the initial charge, request a full refund of that first period's fee by emailing billing@stratumcxi.com from the account owner address. We will refund via Stripe to the original payment method. Access ends when the refund is processed.
After day 14, or on any renewal period: cancel anytime under section 2; no cash refund for remaining days (same prepaid-period rule as platform subscriptions).
Why the difference: products evaluated against an existing stack often need a short first-period guarantee. Platform subscriptions use time-boxed pilots for evaluation, so industry norm is cancel-anytime without mid-cycle refund.
5. Plan changes
Upgrades may be prorated for the remainder of the period where Stripe Billing supports it. Downgrades take effect at the next renewal unless stated otherwise in-product.
6. Enterprise / custom contracts
Signed order forms or MSAs control when they conflict with this page (including different refund, termination, or notice terms).
7. Chargebacks
Contact us before filing a card dispute so we can resolve billing issues quickly. Unresolved chargebacks may result in account suspension while we investigate.
8. Contact
Crofts Hill Holdings LLC · Florida, United States
billing@stratumcxi.com