Support

Get help installing and running StrataIQ

Install guides, common questions, and a direct line to the team.

Install Capture Core

Step-by-step SDK install — one script tag or npm package, under 50KB gzipped.

How scoring works

The methodology behind Lens scoring and semantic labeling confidence.

Product support

support@stratumcxi.com — install, dashboard, and Capture Core help. We reply within one business day.

Billing

billing@stratumcxi.com — invoices, refunds, and plan changes.

Sales & Enterprise

sales@stratumcxi.com — demos, custom plans, and procurement.

Frequently asked questions

Do I need to remove my existing analytics tags?

No — and you shouldn’t have to. Capture Core runs alongside GA4, Mixpanel, or whatever you already have today, no rip-and-replace required. Your historical data stays exactly where it is. Routing to a destination through Capture Core is optional, additive, and fully reversible.

Does this work with my stack?

Capture Core’s web SDK works with any JavaScript framework or plain HTML. Mobile SDKs are coming in a future release.

What am I billed for?

See the pricing page for the full billable-events model.